Testimonials: Recordmaster
Recordmaster is a specialist provider of outsourced bookkeeping, accounting and payroll services with a team of qualified and trained staff. They offer a tailored service to SME clients of all sizes from their offices in Skipton, North Yorkshire, though their client base covers a wide area including the North West. The business began using Diamond Discovery Online in October 2008.
James Hope, Managing Director:
"I have not made much use of standard accounting packages until now, principally because of the way that the large operators structure their fees. With Diamond Discovery, I have found a web-based system that allows me to tailor my service to each client dependent on their needs and expertise. Remote access allows me to set up accounts quickly and easily both for basic bookkeeping and for clients to use the system. There is complete flexibility to monitor clients’ needs and change their access to the system accordingly. We provide the bookkeeping service independently of our accounting and taxation facility and therefore liaise with other accountants where the client retains their services.
The pricing packages available from Diamond are very important in helping me balance clients’ needs with my own at profitable levels. We have seen processing times shortened and efficiency improve with many clients processing their own transactions directly instead of submitting spreadsheets or paper documents. By keeping constantly up to date with clients’ record keeping, we also save time and provide a better service to our clients. I can better deploy experienced and junior staff as required, thus also improving efficiency. These all combine to help me reduce my costs which I can pass on to my clients by offering a fixed fee for two years. The result of this is that I have increased my client base and profits while at the same time fixing and even reducing some fees.
Use of the Diamond Discovery Online service will be central to the future growth of my business and I expect to see further benefits as features of the software constantly improve."