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Accounting, Payroll and E-Commerce Applications

Customer Service Questionnaire

As a valued customer, Diamond Discovery would like to ask you to kindly take a few moments to complete the following survey, in order to help us continue to improve our customer services.

Please provide your details (optional):

Name
Company
Email

Please complete the following, all entries are optional:

Select: Less than 1 month 1 - 3 months 4 - 6 months Over 6 months Never
When did you last contact our support team?
Please rate the following: Excellent Good Average Poor Very poor
Availability of support staff to take your issue
Courtesy of the support team
Knowledge of the support team
Communication from the support team regarding the issue
Speed of resolution of your issue
Overall quality of the customer services from the support team

Additional information:

If the service you experienced was not to your expectations, please could you briefly explained what happened
If you have any favourable comments regarding our customer support, please provide a little information

Are you a member of our Support Club? Yes No
If 'No', would you like further information? Yes No

Would you recommend Diamond Discovery to your associates and contacts? Yes No
Please provide reasons (optional)

Can Diamond Discovery use your views and comments, with discretion, in advertising and literature? Yes No

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