ISO 9000: the 2008 update to the Standard
November 2008
What is ISO 9000?
ISO 9000 is the internationally recognised standard for an organisation's internal Quality Management System (QMS). The term 'Quality' refers to all those features of a product or service which are required by the customer.
An organisation's QMS refers to the actions it takes to ensure that its products or services satisfy its customers' quality requirements and complies with any regulations applicable to those products or services.
Benefits of ISO 9000
Organisations will often need ISO 9000 certification to qualify for a tender or to achieve preferred supplier status: typically for a Local Authority. However, there are many other benefits that can be added to these, including:
- Improved internal working leading to fewer errors and re-work
- Improved customer satisfaction and loyalty
- Improved morale and motivation
- Preferential insurance premiums
- Competitive advantage
- Increased profitability
- Enhanced status
The 2008 update
Every now and then, International Standards are updated in order to keep them relevant to the business environment and the requirements of various business sectors. ISO 9000 is undergoing such an update now and the release of the new standard is imminent.
Organisations will be given time, normally 12 to 24 months, to comply with the new standard, after which time, if they have not complied, they lose their certification. If you are currently certified to ISO 9000:2000, you will need to update to the 2008 issue if you wish to retain your certification.
PCM Business Improvement
PCM Business Improvement applies a no-nonsense approach to their QMS. This means that their QMS are clear and uncomplicated, add value (not cost) and help drive continuous improvement throughout the organisation.
Although simple, their QMS fully satisfy the requirements of ISO. They have implemented over 250 QMS in many sectors of retail, industry and commerce without receiving a single Corrective Action Request (CAR) from a UKAS (United Kingdom Accreditation Services, part of the DTI) Accredited Certification Agency.
We are proud to recommend the services of PCM Business Improvement. Please contact us to make a qualified introduction.
For further information please contact us on 01656 725800
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