Knowledgebase and Support System
Please use our knowledgebase and support ticket system to find the explanations and support you need at your convenience. Ask a question for our knowledgebase to present a list of potential answers. If the answer to your question is not presented, submit a support ticket and we will respond as soon as we can. View your existing support tickets to track progress:
- Ask a question - the first place to look for a solution
- Submit a new support ticket - submit your query to our support team
- View existing support tickets - you will need your ticket tracking ID or email address you used to submit the tickets
General Enquiries
For enquiries on Diamond's premium software range please contact us directly or contact one of our resellers near you. Alternatively:
Prelude Support
For issues relating to Diamond Prelude Professional Accounts, there is a dedicated support section which may provide suitable answers to the common questions. Alternatively, please contact your supplier.
ICPA Members
All ICPA registered members are entitled to a FREE licence of Diamond Prelude Professional Accounts. This should be registered and activated in order for a level of support to be available: